Refund Policy

Except where required by applicable law or expressly stated in this policy, subscription payments are non-refundable and non-exchangeable. EonPix does not provide refunds or credits for partially used billing periods, unused subscription time, or accidental failure to cancel before renewal.

Nothing in this policy limits any mandatory consumer rights that apply to you. Refund eligibility may vary based on your country, payment provider, and the circumstances of the purchase.

You may cancel your subscription at any time through the payment provider that processed the purchase. Cancellation takes effect at the end of the current paid billing period, and you will retain Premium access until then unless the provider states otherwise.

Cancelling a subscription prevents future renewal charges. It does not automatically refund the current billing period. Deleting your EonPix account or uninstalling the app does not cancel an active subscription.

Paddle is the Merchant of Record for EonPix web purchases and handles payment processing, billing, receipts, subscription administration, and approved refunds for those purchases.

Refund requests for Paddle purchases are assessed under Paddle's Refund Policy and applicable consumer-protection law. You can contact EonPix at support@eonpix.in for product support or submit a billing and refund request through Paddle's buyer support website at https://paddle.net.

Paddle may approve or refuse a refund based on the purchase circumstances, evidence of use, technical or product defects, suspected fraud or abuse, and any rights provided by applicable law.

Apple processes and controls refunds for subscriptions purchased through the Apple App Store. EonPix cannot issue an App Store refund directly. You must request any refund from Apple, and Apple's terms and refund decision will apply.

Google processes and controls refunds for subscriptions purchased through Google Play. EonPix cannot issue a Google Play refund directly. You must request any refund through Google Play, and Google's terms and refund decision will apply.

If you believe you were charged more than once, did not authorize a charge, or could not access Premium because of a persistent material technical problem, contact support@eonpix.in promptly with the email address used for the purchase and the relevant receipt or transaction identifier.

Do not send full payment-card details. We may ask for information reasonably needed to investigate the issue and may direct you to Paddle, Apple, or Google to complete the request.

When a subscription payment is refunded, the corresponding Premium access may end immediately or be adjusted to reflect the refunded transaction. Processing times and the date funds appear in your account are controlled by the payment provider and your financial institution.

We may update this Refund Policy as EonPix, our payment providers, or applicable laws change. When we make material changes, we will update the effective date and provide notice where required.